Docplanner AI Assistant
Docplanner, a leading digital healthcare platform, has been investing in AI-powered tools to support doctors and clinics in streamlining their daily workflow and patient communication. In 2024, I joined the team as a Senior Product Designer to help shape and deliver Noa, our AI assistant for healthcare professionals — designing experiences that reduce administrative burden, automate routine communication, and support doctors in focusing on patient care.
My role was to design an end-to-end AI assistant experience that helps doctors capture clinical context, improve documentation quality, and save time — while maintaining full control and transparency over medical content.
The assistant can record consultations and automatically generate structured summaries. Doctors can choose from custom templates they create and adapt, ensuring that summaries follow their personal workflow and medical standards. Every transcript and suggested summary is fully editable, giving doctors the flexibility to refine content before saving it to their records or sharing it with patients.
I designed the assistant to be seamlessly integrated across both the desktop SaaS platform and the mobile app, allowing doctors to use it naturally during in-clinic visits or on the go. To support safe and confident adoption, I built a guided onboarding experience that simulates a mock consultation, allowing doctors to explore the workflow, understand AI behaviours, and see exactly how the assistant handles recording, summarisation, and editing.
The result is an AI tool that feels like a natural extension of a doctor’s workflow — reducing administrative burden while ensuring accuracy, control, and trust remain firmly in the hands of healthcare professionals.
